Refund & Cancellation

At Hostpanel Demo, we strive to ensure complete satisfaction with our services. However, due to the digital nature of hosting and domain services, specific refund rules apply to different categories of services.

For recurring hosting and service subscriptions:

Monthly subscriptions can be cancelled at any time. Refunds are not provided for partial months already billed. Upon cancellation, access remains active until the end of the current billing cycle.

Yearly subscriptions: Refund requests are reviewed under the refund terms in force at the time of purchase, on a case-by-case basis at our discretion.

For domain registrations, transfers and SSL certificates:

Registration and Renewal Fees: Domain fees are passed on to the registry and are non-refundable once the domain has been registered or renewed.

Transfers: A transfer fee is non-refundable once the transfer has been initiated with the previous registrar.

Certificates: SSL certificate fees are non-refundable once the certificate has been issued.

Hostpanel Demo hosting services for new accounts follow the refund terms published at the time of purchase. This excludes domain registration fees, which are non-refundable under industry standards.

Renewal fees for hosting services are non-refundable once the new billing cycle starts.

VPS and dedicated server subscriptions follow the same monthly and yearly cancellation rules as other subscriptions; unused time in a billing cycle that has already started is not refunded.

Fees for additional IP addresses, licences and other add-ons are non-refundable once they have been provisioned.

To request a refund or cancel a service, please submit a support ticket via our Client Portal or email our billing department at billing@yourdomain.com.

Requests are typically processed within 3-5 business days. Approved refunds will be credited back to the original payment method used during purchase.